Shipping policy
Shipment processing time
- All orders are processed on the 15th of the month or prior business day if the 15th is on a weekend or holiday.
- All crates are guaranteed to ship from our facility in Selah, WA on the 1st of the month or the next following business day if the 1st is on a weekend or holiday.
- If your monthly crate does not ship by the guaranteed date above, you will receive a free item in your next monthly crate at the discretion of ToolHeads Crate.
Shipping rates & delivery estimates within USA
- Shipping transit times are estimated but once the crate leaves our facility in Selah, WA if the shipper is delayed or experience any issues it is out of our control.
- We use USPS, UPS, and FedEx. Transit times may vary based on location of the destination address.
- Delivery delays can occasionally occur from the carrier and are out of our control. A tracking number will always be provided or available to the customer.
- Shipment addresses are based on customer input and ToolHeads Crate will not be held liable for incorrect shipping information after the order is shipped. However, we will always do what we can to help the customer and make sure they are happy and satisfied.
Shipping outside the USA
- ToolHeads Crate does not ship outside the United States at the moment but if you live outside the USA and want to order the monthly crate contact us and we will try to accommodate you.
Shipment confirmation & Order tracking
- You will receive an order confirmation by email from support@toolheadscrate.com and a separate email providing the shipment confirmation once your order has shipped containing your tracking number(s).
- The tracking number will automatically be sent upon shipment. Prior to the 1st of the month M-F.
Order Error
- If you incorrectly ordered the wrong crate, we will correct the order for the proper crate as long as it has not yet shipped from our facility.
Customs, Duties, and Taxes
- ToolHeads Crate is not responsible for paying any of the customs fees and taxes applied to your order if outside the United States, however at the moment we do not ship outside the USA.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages.
- ToolHeads Crate inspects all items before and during packing of the monthly crates, to ensure that they are 100% new and in undamaged condition.
- ToolHeads Crate is not liable for any products damaged/lost/stolen during shipping after they have left our facility.
- However, we will do everything in our power to help you and make it up to you as we know it was not your fault.
- If you have a damaged/lost/stolen item or package contact the shipper immediately and file a claim and get a claim number.
- Next, with that claim number contact us and we will replace your damaged/lost/stolen items and make sure you are taken care of 100%.
- Though those issues are out of our control, we also know that they are out of your control. Again, 100% customer satisfaction is our goal.
- Please save all packaging materials and damaged goods before filing a claim.
Warranty Policy
- See ToolHeads Crate Warranty/Exchange/Cancel Policy
- Our Warranty Policy provides detailed information about options and procedures for
Our goal is to make you as the customer 100% happy and have a great service provided from ToolHeads Crate, period.
ToolHeads Crate Team,
TOOLHEADS1
866-543-2371
